PRIVACY POLICY
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
-
To provide and operate the Services;
-
To provide our Users with ongoing customer assistance and technical support;
-
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
-
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
-
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Wix uses cookies for important reasons, such as:
-
To provide a great experience for your visitors and customers.
-
To identify your registered members (users who registered to your site).
-
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
-
To ensure our platform is secure and safe to use.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at goldenskinrituals@gmail.com or send us mail to: 901 South Coast Drive. Costa Mesa, CA 92626
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at goldenskinrituals@gmail.com or send us mail to: 901 South Coast Drive. Costa Mesa, CA 92626.
CANCELLATION POLICY
One of our Rituals at Golden Skin Rituals is to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, we ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client.
​
Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled.
Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s).
Late Arrivals- We understand that local and freeway traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive 5 minutes or more late to please contact us at (949) 336-2779. We will do our best to accommodate your appointment. However, you may be asked to reschedule and charged a fee of 50% if there is not enough time.
Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at Golden Skin Rituals. If the card declines, a hold will be put on your profile in our system.
In the rare circumstance that clients have a history with 2 “no shows”, they will no longer be able to book appointments at Golden Skin Rituals.
ALL FEES must be paid before booking a new appointment
By having a card on file and reading and understanding the policy, you are giving Golden Skin Rituals permission to charge your card in the event of a late, cancellation, and/or a no-show.
We are a small growing business and make the most effort possible to ensure you have a pleasant experience. Thank you for your business and time, and thank you for respecting ours as well.